Refund Policy
Return & Refund Policy of Edward & Grace
At Edward & Grace, we are committed to providing all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum customer satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returning items. Edward & Grace does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our Terms and Conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.
Exchanges on Sale Products
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or exchanged — depending on your preference.
Return Process
To initiate a return, please email info@edwardandgrace.com. Once your return request is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please make sure to include this form with your return shipment to ensure proper handling of your request.
Conclusion
Edward & Grace is fully dedicated to ensuring customer satisfaction. By respecting our return and refund policy, we can guarantee that all returns are handled efficiently and fairly.
For any questions or concerns, please contact our customer service at info@edwardandgrace.com.